Diagnostics

Trace Log Utility
Please contact your Help Desk Agent before using this utility.  Download the utility below and unzip it to run.  The instructions below are included in the...
Fri, Jun 4, 2021 at 11:13 AM
Fiddler
Attached is the Fiddler Tool, used for HTTP(S) network debugging.  Fasoo Help Desk personnel or engineers will guide you on how to use the tool and collect ...
Fri, Jun 4, 2021 at 10:47 AM
Windows Debugger
Windows Debugger is used to analyze Windows crash dumps.  It is helpful to analyze the problems when an application, such as Microsoft Word, crashes when us...
Fri, Jun 4, 2021 at 11:15 AM
Process Explorer
Process Explorer shows you information about which handles and DLLs processes have opened or loaded.  This is used to determine if there are any conflicts b...
Fri, Jun 4, 2021 at 11:14 AM
Generate Application Crash Dump
If a rendering application like Microsoft Word or Notepad does not start after installing the Fasoo client, there may be a conflict between Fasoo and a secu...
Fri, Jun 4, 2021 at 11:20 AM